This document sets out the Terms of Use and General Conditions of Online Sale on the website www.marianaralo.com (hereinafter referred to as “website”), as well as all its subdomains and the people that would shop or visit the website (hereinafter referred to as “Client” or “User”).

This website is owned and operated by Mariana Ralo.

Mariana Ralo reserves the right to change these Terms of Use and the General Conditions of Sale freely and at any time in order to adapt them to the applicable legislation, without the need for any prior notice.

Likewise, Maiana Ralo reserves the right to change the appearance and content of the website completely and at any time. Such changes shall consequently be aimed at the website’s constant improvement, as well as the services offered to its User.

Please read these Terms & Conditions carefully before accessing or using the website. By accessing this website and/or providing his/her personal data, the User automatically declares that he/she knows and accepts the Terms & Conditions and Privacy Policy. Therefore, if you do not agree with all the conditions, you should not use this website.

Both browsing the website www.marianaralo.com and its subdomains as well as the purchase of any product at these addresses presuppose the acceptance of these Terms of Use and the General Conditions of Sale contained on this page.



The User agrees to this website's Terms & Conditions and to use this website in compliance with the provisions of applicable law, refraining from using the website for activities contrary to the law, morals and good customs, or rights and interests of third parties. The User must refrain from obtaining information and content accessible through the website.

The User undertakes to:

i) Provide personal data and correct addresses;

ii) Do not use false identities;

iii) Respect the order limits imposed.

If any of the data is incorrect or insufficient, and for that reason there is a delay or impossibility in the processing of the order, or eventual non-delivery, the responsibility lies with the User, meaning Mariana Ralo declines any responsibility. In the event that the Client breaches any of these obligations, Mariana Ralo reserves the right to eliminate future purchases, block access to the store, cancel the supply of any other services made available simultaneously by Mariana Ralo to the same User; and, still, not allow the future access of the User to any or any services provided by Mariana Ralo.

It is expressly forbidden to use the products and services acquired for commercial purposes, namely for the purposes of resale of goods, without an agreement written and signed by Mariana Ralo.

When placing an order through the website's store, the User confirms that he is over 18 and has the legal capacity to enter into contracts.



Mariana Ralo owns all intellectual property rights on the website and the material published on it. These materials are protected by copyright laws valid worldwide. Everything regarding the design, texts, documents, films, music and / or other elements of the website, the selection and organisation of the same, as well as the entire compilation of software and all other materials on the website are the exclusive property of Mariana Ralo and are protected by Intellectual Property Law. As such, by allowing access to the site, Mariana Ralo is not granting any license or rights to its User. 

Users are only authorized to electronically copy and print portions of the website if necessary to place an order on it or to use the website as a source for purchase. The Client is not authorised to make any other use of the website or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution or republication. If the Client/User wishes to use information or materials from the website, he needs to obtain a prior written authorisation and granted by Mariana Ralo.

No part of the website may be reproduced with the purpose of being marketed or distributed for commercial purposes.



Your submission of personal information through the store is governed by our Privacy Policy (see Privacy Policy page).



On the website and its subdomains there's information about the essential characteristics of the products through detailed technical descriptions and photographs that illustrate the products, following the best parameterization of product presentation policies.

The prices of all products indicated in the website and its subdomains are presented in euros, with applicable taxes and fees included. The VAT included in all prices mentioned corresponds to the rate in force.

Likewise, the prices and promotions shown in the website may fluctuate and their availability may be affected for limited periods of time.

Mariana Ralo reserves the right at any time to modify or discontinue the products without notice at any time.



The satisfaction of all orders placed on the website is subject to availability. Mariana Ralo tries to ensure that all items offered for sale on the website are in stock or are eligible to make to order. However, Mariana Ralo reserves the right not to accept any orders or to cancel orders already confirmed for products that no longer available. In these cases, Mariana Ralo may inform the Client of this fact and proceed with the refund of the amount paid.

In the online store you can the Client can pay with PayPal, MB, Visa, MasterCard, Bank Transfer and MBWay. After placing an order, the Client will receive a confirmation email with order details. Orders can take up to 15 days to be properly shipped (otherwise, the Client will be informed by email ou phone). The Client will be informed by email after the order has been shipped. All orders are sent by registered mail via CTT and the shipping costs varies according to location and weight of the package (domestic-between 5.00 to 8.00 euros; international-budget request)

In case of damage at the reception, please send an email to mr@marianaralo.com with the picture of the piece within 2 (two) business days.

If you are a reseller, please contact at mr@marianaralo.com

Mariana Ralo reserves the right to refuse service to anyone for any reason at any time.



The general conditions regulate all the steps necessary to place an order on the website and apply to final consumers' sales, as defined in point c) of article 3 of Decree-Law no. 24/2014 , of February 14.



Exchanges and returns are not accepted.



Products sold in the website have a warranty period under the legal terms of 2 (two) years. This period is considered from the date of the product invoice and can only be exercised by presenting the proof of purchase (invoice) duly filled in via email: mr@marianaralo.com

Products with defects caused by abnormal wear, improper installation, bad weather, negligence or accidents, mishandling, infiltration of moisture/liquids, use of non-original accessories and technical interventions by unauthorised personnel are considered out of warranty conditions.



Mariana Ralo cannot guarantee the absence of viruses or similar elements in electronic documents and files stored on its computer system and website, and therefore cannot be held responsible for any damage caused and derived from the possible presence of viruses and other similar elements.

Although Mariana Ralo works with care on its website, information, text, graphic documents, films, music and/or other services may contain errors or be incomplete or incorrect.  The material on this site is provided for general information only. Any reliance on the website's material or usage as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information is at User's own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. Mariana Ralo reserves the right to modify the contents of this website at any time, but has no obligation to update any information on the website. The User/Client agrees that it is his/her responsibility to monitor changes to this website.



These Terms & Conditions and all emerging disputes that are related to these terms and conditions, including their validity, the use of the website or any purchase on it must be governed by Portuguese law.



Mariana Ralo has the right to change these Terms & Conditions at any time without notice. The Client is subject to the principles and terms in force at the time of ordering.  It is the Client's responsibility to check the website periodically for changes in Terms & Conditions.



All questions and/or complaints should be addressed to mr@marianaralo.com.